Everything you need toStart supporting customers
Freshdesk’s shared inbox enables your team to collaborate and resolve issues without getting in each other’s way. Every request sent to your support email becomes a ticket in your helpdesk. You can easily categorize and prioritize tickets and assign them to the right people in your team.
And you don't have to worry about multiple agents responding to the same ticket anymore because everyone on your team can see who is working on what ticket and its status. It is so easy to set up and use that you’ll be able to start resolving tickets in minutes.
Each Freshdesk account can have an unlimited number of mailboxes, allowing you to access and manage all of your support emails in one place. Every ticket that comes in to your helpdesk can be prioritized, categorized, and assigned automatically. Agents can collaborate on a particular issue using private notes. They can also prevent multiple agents from replying to the same query, using agent collision detection.
And with service level agreements, you can manage expectations with your customers, so they know when they can expect a response and when their issue will get resolved.
Assist visitors on your website and support portal right when they need help. Freshdesk's integrated live chat solution lets you put a chat box anywhere you want to enable real-time conversations with customers. You can even start engaging with them proactively even before they say a word.
All of your chat conversations get archived automatically and can be converted into new tickets so that you don’t forget to follow up on a customer request.
Automatic Ticket Dispatch
Every ticket that comes into Freshdesk can be automatically categorized, prioritized and assigned using the Dispatch’r. Bug reports can be sent to the development team and refund tickets to billing, as you wish. Tickets can even be assigned to specific agents based on their expertise.
Freshdesk enables you to easily support an unlimited number of products from a single help desk. All your tickets can flow into the same helpdesk and get categorized and assigned to specific agents or teams, with ease. You can even customize specific assignment rules, different email notifications, SLAs etc. for each product.
You can also control what your customers see from the outside. Each of your products can have their own support portal with a dedicated knowledge base and community forum. You can even customize the portals to reflect your company’s different brands.
The success of your website is extremely important to us. We view ourselves as your long-term partner who can help in many ways long after the site has been launched.
We pay attention to every aspect of building your website. Not only do our sites look good, but they are coded to be clean, efficient and fully responsive and mobile friendly
We make sure that you are completely satisfied with the finished product. Our high quality of design and development work ensure that you are getting the best for your online store.